Buyveq

TERMS & CONDITIONS of BUYVEQ Limited

Effective Date: 1^st March 2026

Welcome to BUYVEQ (“Buyveq”, “Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, services, products, mobile platforms, applications, social media pages, and related services available through BUYVEQ.

By accessing, browsing, registering an account, or placing an order on our platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, Warranty Policy, and all related policies published on our website.

If you do not agree with any part of these Terms, you must discontinue use of our services immediately.

1. ELIGIBILITY

To use our services, you must:

Be at least eighteen (18) years of age;
Possess the legal authority to enter into binding agreements;
Provide accurate, current, and complete information;
Use the website in compliance with all applicable laws and regulations of Bangladesh.

BUYVEQ reserves the right to refuse service, terminate accounts, or cancel orders if false, misleading, or suspicious information is provided.

2. ACCOUNT REGISTRATION

Users may be required to create an account to access certain services.

You are solely responsible for:

Maintaining the confidentiality of your account credentials;
Restricting access to your account;
All activities conducted under your account.

BUYVEQ shall not be liable for unauthorized access caused by your negligence or failure to protect your login credentials.

We reserve the right to suspend, restrict, or terminate accounts suspected of:

Fraudulent activity;
Abuse of promotions;
Fake orders;
Chargeback abuse;
Unauthorized resale;
Policy violations;
Suspicious behavior.

3. PRODUCT INFORMATION & AVAILABILITY

We strive to ensure product descriptions, specifications, pricing, images, colors, dimensions, and availability are accurate. However:

Product images may differ slightly from actual items;
Color variations may occur due to screen settings;
Manufacturers may alter specifications without notice;
Certain product details may contain typographical or technical errors.

BUYVEQ does not warrant that all product descriptions or website content are entirely error-free, complete, or current at all times.

Product availability is subject to stock limitations and supplier availability.

4. PRICING & HUMAN ERROR DISCLAIMER

All prices displayed are subject to change without prior notice.

Despite our best efforts, pricing errors, system malfunctions, incorrect product information, promotional errors, or technical mistakes may occur.

BUYVEQ reserves the absolute right to:

Refuse or cancel any order;
Correct any pricing or product information errors;
Withdraw promotions;
Modify offers without liability.

If payment has already been processed for a cancelled order, the applicable refund amount shall be issued through the original payment method.

5. ORDER ACCEPTANCE

Placing an order does not constitute automatic acceptance by BUYVEQ.

All orders remain subject to:

Product availability;
Payment authorization;
Fraud screening;
Verification procedures;
Operational feasibility.

BUYVEQ reserves the right to:

Reject or cancel orders at any time;
Limit quantities per customer;
Restrict bulk purchases;
Request additional verification documentation.

6. PAYMENT TERMS

We accept payment methods made available through our platform.

By submitting payment information, you represent and warrant that:

You are authorized to use the payment method;
All payment information provided is lawful and accurate.

BUYVEQ shall not be responsible for:

Banking interruptions;
Payment gateway failures;
Delayed transaction confirmations;
Third-party payment processing issues.

In cases involving fraudulent chargebacks or payment disputes, BUYVEQ reserves the right to:

Suspend associated accounts;
Recover losses;
Initiate legal proceedings where applicable.

7. CASH ON DELIVERY (COD) POLICY

For Cash on Delivery orders:

BUYVEQ may require phone verification prior to dispatch;
Repeated order refusal may result in account restriction;
Fraudulent or fake COD orders may lead to permanent blacklisting.

BUYVEQ reserves the right to deny COD eligibility for suspicious users or regions.

8. SHIPPING & DELIVERY

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

Weather conditions;
Political unrest;
Hartals or strikes;
Supply chain disruptions;
Customs delays;
Courier limitations;
Public emergencies;
Force majeure events.

BUYVEQ shall not be liable for any indirect losses, business interruption, inconvenience, or damages arising from delivery delays.

9. RISK OF LOSS & DELIVERY CONFIRMATION

Risk of loss and ownership transfer to the customer upon successful delivery confirmation at the designated delivery address.

Customers are responsible for ensuring:

Accurate delivery information;
Availability during delivery;
Inspection of packages upon receipt.

Claims relating to missing or damaged items must be reported at the time of delivery, while the Delivery Agent is still present and in the process completing their assigned task.

10. RETURN, REPLACEMENT & REFUND POLICY

Returns or replacement requests may only be accepted if:

The item remains unused;
Original packaging, accessories, manuals, tags, and invoices are intact;
The request is submitted within the specified return period;
Sufficient proof is provided.

Non-returnable items may include:

Used products;
Clearance items;
Hygiene-sensitive products;
Products damaged by misuse;
Customized items.

Refund timelines may vary depending on:

Banking institutions;
Payment gateways;
Operational processing periods.

BUYVEQ reserves the right to deduct:

Delivery costs;
Return shipping charges;
Restocking fees where applicable.

11. WARRANTY DISCLAIMER

Certain products may include manufacturer or importer warranties.

Unless explicitly stated otherwise:

BUYVEQ acts solely as a reseller or distributor;
Warranty obligations remain subject to manufacturer terms;
Warranty approval may require inspection by authorized service centers.

BUYVEQ does not independently guarantee manufacturer warranty decisions.

12. PRODUCT USE & SAFETY DISCLAIMER

Customers are responsible for proper installation, operation, and maintenance of purchased products.

BUYVEQ shall not be liable for:

Improper installation;
Electrical faults;
Unauthorized modifications;
Commercial misuse;
Negligent handling;
Failure to follow manufacturer instructions;
Injuries, accidents, or damages resulting from misuse.

Users are advised to follow all manufacturer safety instructions carefully.

13. PROMOTIONS, COUPONS & DISCOUNTS

Promotional offers are subject to availability and may be withdrawn at any time.

BUYVEQ reserves the right to:

Cancel abused promotions;
Reject manipulated coupon usage;
Restrict users exploiting technical loopholes;
Modify promotional conditions without notice.

Fraudulent or abusive promotional activity may result in account termination.

14. INTELLECTUAL PROPERTY RIGHTS

All website content including:

Logos;
Branding;
Product descriptions;
Images;
Videos;
Designs;
Website layout;
Graphics;
Text;
Software;
Marketing materials;

are the intellectual property of BUYVEQ or its licensors and are strictly protected under applicable intellectual property laws of the Government of Bangladesh. ‘BUYVEQ’ is a Trademark Brand accredited by the Department of Patents, Designs & Trademarks of the Government of Bangladesh. BUYVEQ Limited employs its own Team of Legal Counsel, Lawyers etc. to protect the rights of the Company and to comply with all rules & laws of the Government of Bangladesh.

Users may not:

Copy;
Reproduce;
Republish;
Scrape;
Distribute;
Reverse engineer;
Commercially exploit any content without written authorization.

15. PROHIBITED ACTIVITIES

Users agree not to:

Conduct fraudulent transactions;
Submit fake reviews;
Abuse customer support;
Upload malicious software;
Attempt unauthorized access;
Scrape data;
Use bots or automation;
Interfere with website operations;
Violate applicable laws.

Violation may result in:

Account suspension;
Legal action;
Permanent service restriction.

16. THIRD-PARTY SERVICES

Our platform may contain links or integrations involving:

Payment gateways;
Courier providers;
External websites;
Third-party software;
Advertising networks.

BUYVEQ does not control or guarantee third-party services and shall not be liable for their actions, policies, or failures.

17. PRIVACY & COOKIES

Your use of our platform is also governed by our:

Privacy Policy;
Cookie Policy;
Data collection practices.

By using our website, you consent to:

Collection of operational data;
Use of cookies;
Analytics tracking;
Marketing technologies where applicable.

18. ELECTRONIC COMMUNICATIONS

By using our services, you consent to receive:

Emails;
SMS notifications;
Order updates;
Marketing communications;
Electronic invoices;
Customer support messages.

Users may opt out of promotional communications where legally permitted.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by law, BUYVEQ shall not be liable for:

Indirect damages;
Incidental damages;
Consequential damages;
Special damages;
Punitive damages;
Loss of profits;
Loss of data;
Business interruption.

Under no circumstances shall BUYVEQ’s total liability exceed the amount actually paid by the customer for the applicable product or service.

20. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BUYVEQ, its Directors, employees, affiliates, suppliers, agents, and partners from any claims, damages, liabilities, losses, costs, or legal expenses arising from:

Your misuse of the website;
Violation of these Terms;
Fraudulent conduct;
Third-party claims;
Violation of applicable laws.

21. FORCE MAJEURE

BUYVEQ shall not be liable for failure or delay in performance caused by circumstances beyond reasonable control, including:

Natural disasters;
Floods;
Fires;
Pandemics;
Internet outages;
Government restrictions;
Political unrest;
Labor disputes;
Supply shortages;
Transportation failures;
Cyberattacks.

22. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the People’s Republic of Bangladesh.

Any disputes arising from use of the platform shall fall under the exclusive jurisdiction of the competent courts located in Dhaka, Bangladesh.

23. DISPUTE RESOLUTION & ARBITRATION

Before initiating formal legal proceedings, parties agree to attempt:

Good-faith negotiation;
Mediation where feasible;
Arbitration under applicable Bangladesh laws.

BUYVEQ reserves the right to pursue legal action immediately in cases involving:

Fraud;
Intellectual property violations;
Cybercrime;
Payment abuse;
Unauthorized access.

24. MODIFICATION OF TERMS

BUYVEQ reserves the right to update, revise, or modify these Terms & Conditions at any time without prior notice.

Updated Terms become effective immediately upon publication on the website.

Continued use of the platform constitutes acceptance of revised Terms.

25. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain fully enforceable.

Terms of Services